Inside Voice™
Your people already know what's absurd.Are you asking them?
The workaround everyone uses. The policy that makes no sense. The restructure that lost the one person who knew how things worked. Your people see it every day. But most organisations only ask through surveys and consultations run as a formality. So people stop speaking up, and leaders find out too late.
Inside Voice™ brings three decades of community engagement practice inside your organisation. We find what's absurd, map the friction, show you what it's costing, and help you fix it with the people who live it.
Start here if
- Staff have built workarounds, shadow spreadsheets or "the way we actually do it"
- A new system, process or policy has landed badly and nobody knows why
- A restructure is coming, or the last one went badly
- Engagement scores are flat and nobody believes the results
- Experienced staff are leaving
- Leaders keep saying "nobody told us"
The full program
The Inside Voice™ Program
The Inside Voice™ Program runs EVA across your whole organisation over 3 to 6 months. We find the absurd, fix the friction and help you change with care, then hand over listening posts that keep working without us.
Inside Voice™ from $19,995.
Or start with one part
Smaller ways in.
- 01
Find the absurd.
A health check on how your organisation listens, and what your people would change.
Listening Post Check · 4 to 6 weeks
- 02
Fix the friction.
A deep dive on one stubborn pain point, with the cost put in dollars and fixes designed with the people who live it.
Friction Finder · 6 to 8 weeks
- 03
Change with care.
Consultation during a restructure or merger that genuinely shapes the decision, and finds the hidden work before it's lost.
Before the Cut · 6 to 10 weeks
Want to build the skill in-house? Add Leaders Who Listen to any of the above.
How it works
EVAPointed inward.
Engage.
We audit how you already listen, map who never gets heard, and run safe conversations so people can say what's really going on.
Validate.
We play back what we heard, honestly, separate symptoms from causes and put a cost on them.
Adapt.
We fix the policy, process or structure the feedback points to, and tell staff what changed because they spoke up.
What you get
- What We Heard report, written for staff as well as leaders
- A friction map and cost-of-absurdity summary for your executive and board
- A hidden-work register: the critical tasks that sit with individuals
- Redesigned listening posts your organisation owns
- Leaders trained to listen without defending
Who you'll work with
Karen Cocks and Becky Hirst
Karen works inside out: leaders, culture, and how restructures really run. Becky works outside in: staff groups, engagement design and closing the loop.
Not for you if
You need convincing there's a problem, or you want consultation run to justify a decision already made. We'll tell you the truth about fit.
Why invest
What it's costing you now
- Workarounds that eat time every day, in every team
- Knowledge that walks out the door in a restructure
- Psychosocial claims and crises that started as concerns nobody heard
- Surveys nobody believes, so nobody fills them in properly
- Do the sum
- If 20 staff each spend 30 minutes a day on one workaround, that's about 2,200 hours a year over 220 working days. Multiply that by your average hourly staff cost.
- What changes
- The friction is mapped, the cause found, and the cost put in dollars. Fixes are designed with the people who live them, and your listening posts keep working after we leave.
- How you'll know
- The cost-of-absurdity summary for your executive and board is part of what you get, so you start with a baseline. Before the Cut also gives you a hidden-work register.
- The risk of doing nothing
- A restructure makes redundant the one person who quietly held a critical process together. Nobody asked, so nobody knew.
Investment
Not a talk shop. Not another survey.We fix the system, not the people.
FROM
$19,995
4 to 6 weeks to start