FTS TRAINING
Unrattled™
Practical training for difficult conversations at work.
Built for staff, teams and leaders who face emotive conversations every day. It starts with each person finding what rattles them, then practising the real ones from your own workplace.
Or contact us directly: Karen, 0401 032 386 or karen@fixthesystem.world · Becky, 0449 190 125 or becky@fixthesystem.world
What changes for your team
- They stay steady when someone in front of them is upset, and choose how they respond.
- They can say no and keep the relationship, by giving the real reason and a clear next step.
- Fewer conversations turn into escalations, because they can tell what is genuinely urgent from what only feels urgent.
- They stop taking everyone's problems home. They learn to help without rescuing.
- Leaders have the conversations they've been putting off, fairly and with evidence.
- Teams stop blaming each other and start working on the problem together.
"I wish all of our company could go through this training."
Part of how you keep your people safe at work
Under work health and safety laws, employers must manage psychosocial hazards. Aggression from customers and conflict between people at work are among the hazards named.
Unrattled gives your people practical skills for exactly those moments. It is one practical way to show you are managing those risks, alongside your own WHS advice.
How the day works
Understand yourself and others. Behaviour profiling helps everyone see how they tick, and recognise the different types of people they deal with every day.
Find your triggers. Different things trigger different people. We create the space for each person to find theirs, so emotive and tough conversations become easier to handle.
See the other side. We walk through a real situation from both sides: the staff member's and the person in front of them.
Read the moment. People learn to tell what is urgent from what only feels urgent, and how to help without taking it all on.
Practise. In small groups, using real situations from your workplace, everyone practises the hard conversation in their own words.
Leave with a plan. Each person walks out with one page for their own hardest moments.
"Rescue versus helping was the best bit. Emotion doesn't always mean urgent."
Who it's for
Anyone who has hard conversations.
- Customer teams working with emotive customers
- Leaders who need to have tough conversations with their people
- Teams that blame each other. "IT's the bottleneck." "L&D won't help." "The frontline doesn't get it."
- Teachers having hard conversations with students and parents
How it runs
In person, at your workplace. About three-quarters of a day, for up to 25 people. Built around the conversations your people find hardest.
From $8,000 plus GST
Leaders can add a six-week follow-up so the change holds. Ask us.
Or contact us directly: Karen, 0401 032 386 or karen@fixthesystem.world · Becky, 0449 190 125 or becky@fixthesystem.world
Who runs it
Karen Cocks and Becky Hirst, co-founders of FTS.
Exceptional facilitators who have mastered the art of staying unrattled, in the hardest rooms, every day. They teach it because they do it.
Tell us which conversations your people dread.
We'll tell you how we'd approach them.
Or contact us directly: Karen, 0401 032 386 or karen@fixthesystem.world · Becky, 0449 190 125 or becky@fixthesystem.world