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A place you can find things we write (white papers, blog articles), books we want to read when our Executive Functioning allows, and other things that tickle our brains.
It's part for you, part for us. Better out in the world than circulating around and around in our brains. We hope you find some inspiration here and that it helps you understand the work that interests us.
The Evolution of the Perpetual Cycle
Pattern, iteration, and how neurodivergent thinking actually works with AI
How the framework came together through months of voice notes, a sketch on notebook paper, a clock face that had to be taken back out, and Karen's blunt sensory feedback. A story about noticing patterns, listening to each other, and using AI as a thinking partner rather than a shortcut.
Authors
Becky Hirst
The Dashboard Blind Spot
Why systems designed to protect vulnerable customers only see the people who ask for help
A 99% adoption rate and a 25% exclusion rate can both be true of the same institution at the same time, because they measure two entirely different populations. This paper tests that idea against banking regulation and a very public airline incident, and asks what changes once an institution accepts that its own success metric was never designed to see the people it fails.
Authors
Becky Hirst and Karen Cocks
The Portal Toll
Why moving service behind a login screen shifts the admin onto the customer, and locks part of the community out completely
When an institution replaces a staffed channel with a self-service portal, the efficiency the business books is not the efficiency the customer experiences. This paper tests that idea against two ordinary transactions and the growing literature on administrative burden, and asks what an institution owes a customer once it has put them to work.
Authors
Becky Hirst and Karen Cocks
The Sterile Border
A checkpoint engineered for reassurance, unaudited for risk
Passport control counts every traveller who clears the gate and every minute spent in the queue, but has no measure for whether the encounter detects risk or simply performs reassurance at a cost the airport is already paying. This paper tests whether the sterility of the checkpoint is evidence of stronger security, or a habit the industry has stopped questioning.
Authors
Becky Hirst and Karen Cocks
The Perpetual Cycle
For brilliance and burnout in high achieving neurodivergent women
Why the brilliance and the burnout are not two separate problems, and what six stages, checked against real research, say about the space between them: Ideas, Create, Impact, Push, Crash, Reset, then round again.
Authors
Becky Hirst and Karen Cocks
8 September 2026
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